Changes and cancellations
You can change or cancel an order for a full refund until 8am on the Thursday before your Friday. That's when baking starts. After that, your cookies are already in the oven, so we can't refund them, but we're happy to switch your order to pickup or send it to someone else.
Delivery
We deliver Friday afternoon within 32 miles of Simpsonville, South Carolina, and we'll text you when your box is on the way. If no one is home, we leave it where your drop off notes say and text you a photo. If we can't deliver because the address is incorrect or unreachable, your box will be held for pickup in Simpsonville until 6pm that Friday.
If something isn't right
If your box arrives damaged or something isn't right, text or email us within 24 hours with a photo. We'll replace it on an upcoming Friday or refund you.
Weather and emergencies
If severe weather or an emergency on our end stops a Friday, we'll move your order to the next Friday or refund you, your choice.
Custom orders
A custom order is confirmed once its quote is paid in full. Cancel 7 or more days before your date for a full refund, or 3 to 6 days before for a 50% refund. Within 3 days of your date, your order is already underway and can't be refunded.
The List membership
The List is billed every 4 weeks by Stripe, and each charge covers four Friday boxes of a dozen cookies. Delivery is free within 15 miles of Simpsonville; farther out, the normal delivery fee is added for each box. Cancel anytime by emailing us. Canceling stops your next charge, and you keep your Friday boxes through the end of the 4 weeks you've paid for. We don't refund partial periods. Traveling? Tell us before 8am Thursday and we'll move that week's dozen to a later Friday.
Allergens
Every box is labeled with full ingredients and allergens, and our kitchen handles wheat, milk, eggs, soy, and nuts. We can't offer refunds for allergens that are listed on the label or menu.
How refunds work
Refunds go back to the card you paid with through Stripe and usually appear within 5 to 10 business days. If you ever have a problem with a charge, please reach out to us first so we can make it right.
Questions? Email [email protected].